Terms of service

Terms and Conditions Solune Living B.V.

Article 1 – Who we are
Solune Living B.V., trading as Solune Living, is a Dutch company that offers handmade interior accessories with care and attention. Our products are made from natural materials and crafted with skill in Myanmar. These terms explain how we work and what you can expect from us.

Solune Living B.V.
Goereesepad 103
1181 EP Amstelveen, the Netherlands
E-mail: info@soluneliving.com
Chamber of Commerce (KvK) number: 99497786
VAT identification number: NL869015643B01

Article 2 – Applicability
These terms apply to all offers, orders, agreements, deliveries, work and other legal acts performed by or with Solune Living. Deviations are only valid if agreed with us in writing. Solune Living may amend these terms; the applicable version is the one published on our website at the time of ordering.

Article 3 – Our offer
We do our utmost to present and describe our product range as completely and accurately as possible. Because our items are made by hand, colour, shape and dimensions may vary subtly — that is exactly what gives them their character. Solune Living acts as importer and legal manufacturer within the EU and ensures that all products comply with the applicable safety and material legislation.

Article 4 – Ordering & payment
All prices stated are in euros, including VAT and excluding shipping costs, unless stated otherwise. Shipping costs are clearly stated before you complete your order. You can pay easily via the secure payment methods we offer. If a payment fails or is not made on time, Solune Living is entitled to dissolve the agreement.

Article 5 – Delivery
Solune Living delivers within Europe only. We pack and ship your order with care. The delivery times indicated are an estimate; occasionally it may take slightly longer. We are entitled to deliver in parts. Until the moment your parcel is delivered to you, the risk of damage or loss lies with us. If a product is not available, we will look for a suitable solution together or you will receive a refund.

Article 6 – Cooling-off period & returns
You have 14 days to decide whether the product is right for you. Returning is easy: send the product back in its original condition and packaging. Follow the return instructions on our website. Returns are not accepted if the product has been used, the product label is no longer attached to the product, you have attempted to repair a defect yourself, or the product's instructions for use have not been followed. After receipt of the return, the purchase amount will be refunded within 14 days. The cost of the return shipment is borne by you, unless we have made a mistake or the product was delivered damaged. 

Article 7 – Warranty & quality
Our products are made with care and are intended to last. Should something nevertheless be wrong, let us know within a reasonable period. We always look for a suitable solution. Please read the product's instructions for use carefully so that you can enjoy your purchase for as long as possible. Damage caused by improper use or external factors is not covered by the warranty.

Article 8 – Liability
We are liable for direct damage resulting from an error on our part. Indirect damage — such as consequential loss, loss of profit or immaterial damage — is not covered. Product liability is handled in accordance with European regulations.

Article 9 – Force majeure
Sometimes things happen beyond our control that make it impossible to fulfil our agreements. This may include natural disasters, fire or damage to the business premises, technical failures, strikes or serious disruptions in transport. Government measures, import or export restrictions, international sanctions, blocked bank transactions and situations of political instability — such as political unrest in the country of origin — are also covered. When such circumstances occur, we may temporarily suspend the agreement. If the force majeure lasts longer than 60 days, both parties may terminate the agreement without compensation.

Article 10 – Privacy
We handle your data with care and process it in accordance with the General Data Protection Regulation (GDPR). We use it only for order processing and communication. Our privacy statement explains exactly how we handle this.

Article 11 – Complaints
Do you have a question or complaint? E-mail us at info@soluneliving.com. We will respond as quickly as possible and aim for a suitable solution within 14 days.

Article 12 – Applicable law
Dutch law applies to all agreements and legal acts. Disputes will be submitted to the competent court in Amsterdam.