Refund policy

Return policy: 14 days
At SOLUNE we want you to be happy with your purchase. If for any reason you are not completely satisfied, you can return your item within 14 days of receipt.

How do you start a return?
You are responsible for the cost of returning the item. Always register your return first by sending us an e-mail stating what you would like to return and the reason for the return. You will then receive a return form and the return address from us.

Once we have received your registration, you can send the parcel back yourself. Make sure it is well packaged so that it reaches us undamaged.

Return conditions
• The item must be in the same condition as when you received it.
• All accessories and the original packaging must be included.
• The item must be well packaged to prevent damage in transit. We cannot refund items that arrive damaged due to insufficient packaging.

Return shipping costs
• The cost of the return shipment is at your own expense.
• If you have received a damaged or defective product, please contact us before returning it via info@soluneliving.com. We will help you further and offer a suitable solution.

Refund process
Once your return has been received and checked, we will process your refund via the original payment method. Depending on your bank or payment provider, it may take a few working days before the amount is visible in your account.

Please note
• Original shipping costs are not refunded, unless the item was damaged or defective.

Do you have questions or need help? Our customer service team is happy to help! Contact us via info@soluneliving.com