Frequently Asked Questions (FAQ)
Where do you ship to?
We ship to all countries within Europe.
How much does shipping cost?
We offer free shipping on orders over €150.
For orders below this amount, standard shipping charges apply and are shown at checkout.
How long does shipping take?
Order before 4 PM on a weekday and your order will be dispatched the same day. Orders placed over the weekend are dispatched on Monday. After dispatch, your order is usually delivered within 2–4 working days. Delivery times may vary slightly during busy periods.
How do I know when my order has been dispatched?
Once your order has been dispatched, you will receive a confirmation email with a tracking code so you can track your order in real time.
Can I change my order after placing it?
Please contact us as soon as possible at info@soluneliving.com. We will do our best to help, but changes are no longer possible once your order has been dispatched.
What if I entered the wrong shipping address?
Please contact info@soluneliving.com as soon as possible. We will do our best to help, but we are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
What is your return policy?
You can return your order within 14 days of receipt for a full refund of the purchase price. Items must be unused and in their original condition, with all accessories and the original packaging included. Return shipping costs are your responsibility.
To arrange a return, please contact info@soluneliving.com. We will help you with the next steps.
Are your products available to rent?
Yes, absolutely. For more information, please contact info@soluneliving.com. We are happy to help.
My order arrived damaged. What should I do?
Please let us know at info@soluneliving.com. We will help you with the next steps.
How long will it take to receive my refund?
Once we have received and checked your return, we will process your refund using the original payment method. Please note that it may take a few working days for the amount to appear in your account, depending on your bank or payment provider.
Do you offer wholesale / B2B?
Yes, absolutely. For more information, please contact info@soluneliving.com. We are happy to help.
What materials are your items made from, and where are they made?
All our items are handmade in Myanmar from natural materials.
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